By using UTMA terminal, the Host PC can be connecting to the DB server in an intranet environment. With this configuration, small & medium sized call center systems can be installed with a much lower investment.
In a call center, the majority of tasks are comprised of speaking with a customer and logging information regarding the call. In cases such as this, it can be advantageous to use a multi user terminal allowing the current resources to be optimized. Multi-user terminals give the ability to give ten separate employees access to one computer using all the same software to access the same databases simultaneously and independently.
